Friday, 20 September 2013

I'm in love with a German (or, how CDA suck)

Look at it. Isn't it gorgeous? Let me list the ways (apols to WS). And yes, ahem, that is a Pizza Express American Hot in there. I don't bake every day!

Mmmm, sex!

Firstly, it's a compact oven but the internal dimensions are bigger than my old, full size Neff (seen below). This means I can use full size E1 baking trays and Silpat without the potch of inverting my racks (invariably when hot and invariably burning my fingers).

The other WOW is: with a press of a button I can see what the actual oven temp is. This is wonderful. 

The thing just works. The timers and alarms are logical.  I'm so glad I ditched the never-worked-properly CDA nonsense. I tell everyone not to skimp on essential tools and then I did. An oven should last 20 years. You really don't want to be regretting your purchase for all that time.

What was wrong with the CDA? When it arrived the 'Temp Rising' light would never stop flashing. I couldn't tell, therefore, what temp the oven was at. Kinda critical with baking. Also, (but not a fault apparently) once the timer had gone off you couldn't simply reset it or add a few minutes more - because why would you ever want to do that right? You had to turn the oven off and on again! 

Bollox to that.

I called CDA customer services and requested the unit be swapped out. They insisted that the guarantee was repair only. Not true. They told me the purchase date was from the day I ordered the oven. Obviously not true. CDA acknowledged the Temp Rising fault and told me to ring their service people: DOMEX. Called. The engineer was booked for the next available slot: a week later!

Sex close up.
Now it gets fun. The engineer turned up late at 7pm. He looked at the oven and told me he wasn't sure if the Temp Rising indicator was a fault after all. He wasn't sure about 'all the details'. I explained the non-logic of a light that always flashed (same as one that never did) and assured him that he was there only at CDA's behest. It didn't see it that way. Anyway, he didn't have the parts. "So why are you here?" I asked him. He didn't seem sure. He had to leave and write a 'report', to see if the fault was a fault. That would take about five or six working days. So two weeks after buying a new oven I still wouldn't have one that worked as advertised. 

Bollox to that too.

I went back to the shop and told them to take back the CDA. When I buy an appliance I buy a relationship with the manufacturer too. If my oven breaks, I want it fixed FAST. If they don't understand that or can't value my priorities then I don't want to work with them.

DOMEX finally rang me today to see if they could send an engineer around NEXT THURSDAY! That would be 27 days after I bought the thing. 

CDA and Domex. Avoid.

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